About Metlink

Metlink is the face of public transport in Melbourne.

A partnership of Melbourne’s train, tram and bus operators, Metlink provides customers with a ‘one-stop-shop’ for information about services, fares and ticketing. Metlink is also responsible for introducing new way-finding signage across the network.

Using public transport in Melbourne is made easy thanks to the Metlink website and journey planner, customer call centre, timetables and user-friendly pocket guides.

Metlink’s services are provided on behalf of:

• The metropolitan public transport operators: Connex, Yarra Trams and bus operators
• The Victorian State Government under the Department of Transport and within the Public Transport Division
• Regional transport operators: bus operators and V/Line Passenger.

Metlink is also responsible for accepting customer feedback, tracking lost property, providing advice on new ticketing initiatives, instigating research, collecting data, collecting revenue, and managing a public transport think tank.

Metlink undertakes many promotions and activities:

• See Publications
• See Sponsorship