More than 50 per cent of bus services in Melbourne use wheelchair-accessible buses, including both the SkyBus and NightRider services. The driver deploys a manual ramp from the front door of the bus to the kerb of the stop.

There are three levels of service for wheelchair accessible buses:

1. Fully wheelchair-accessible service: these are bus routes where all trips are serviced by wheelchair-acessible buses. These services are indicated by the access symbol on the front of the timetable booklet, the top right corner of the stop specific timetable and next to its listing on the website.*
2. Partly wheelchair-accessible service: these are bus routes where some of the trips are services by wheelchair-accessible buses. These are indicated by the letter “W” next to the time in the timetable booklet, the stop specific timetable and on the website.*
3. No advertised service: this is where the operator cannot guarrantee a wheelchair-accessible service so the passenger should contact the operator at least 24 hours prior to when they wish to travel so a wheelchair-accessible bus can be organised.

* These service are guaranteed except in exceptional circumstances or major service disruptions.

Accessible bus stops

Many of Melbourne's bus stops are compatible with the ramps of wheelchair-accessible buses. If you are in doubt about whether or not a bus stop is wheelchair-accessible please contact the operator for more route-specific information.

Improvements have been made to bus stops along Springvale, Blackburn Wellington and Warrigal Roads in Melbourne's eastern suburbs as part of the SmartBus program.

More than 400 bus stops along the three routes are wheelchair-accessible while tactile tiles have been installed at 14 stops to improve accessibility for people with a vision impairment.

More information about SmartBus accessibility (opens in new window).

Bus stop facilities

You can perform a search in the 'Maps stations stops' section of this website to find out what facilities are available at each of Melbourne's bus stops.

Metropolitan bus stop search