All V/Line stations are wheelchair accessible. All trains are accessible via a portable wheelchair ramp deployed by the conductor on request.
Conductors and station staff are available on request to further assist passengers.
Wheelchair accessible toilets are available on all Sprinter and V/Locity railcars, while limited accessible toilet facilities are available on locomotive-hauled services.
Some V/Line coach services are wheelchair accessible.
Passengers with disabilities should phone 1800 800 120 for information on which services are most suitable for their needs. Bookings for passengers using wheelchairs or scooters on V/Line rail and coach services are required at least 24 hours in advance.
Please note: Space for passengers with disabilities on trains may be limited and passengers may be restricted to particular parts of the train.
Need help with luggage?
If you have difficulty carrying your own luggage on board you can book your luggage through to your destination with V/Line’s checked luggage system. This service is available at all attended V/Line stations and Met Premium stations.
Checked luggage must be booked at least 20 minutes prior to train departure.
Your checked luggage will also be automatically transferred to connecting V/Line coaches.
Regional bus services operate in six areas across Victoria: Ballarat, Bendigo, Geelong, Moe, Morwell and Traralgon. Certain regional city routes are operated with low-floor buses. In Ballarat, all services are wheelchair accessible.
Passengers with disabilities should contact the relevant bus operator for information on which services are most suitable for their needs.
See list of useful phone numbers
You can perform a search in the 'Maps stations stops' section of this website to find out what facilities are available at each of Victoria's train stations and bus stops.
