The Metlink Central Pass Office is responsible for issuing many of Victoria’s free travel and concession entitlements.
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Visit our concessions and authorised free travel sections for more information on who to contact with your enquiry.
Contact details
Address: The Metlink Central Pass Office is conveniently located in Southern Cross Station at 99 Spencer Street in Docklands. Phone: 03 9619 1159 or 03 9619 1650 Email: [email protected] Fax: 03 9619 1490 Post: All correspondence in writing should be addressed to: |
Metlink Central Pass Office
Southern Cross Station
99 Spencer Street
Docklands
VIC 3008
If you are mailing an application form, please be sure to include all relevant information including the application forms and photographs where applicable and allow at least 10 working days for your new pass to be returned.
Monday to Friday 8.30am to 5pm
Types of passes available As part of its service to customers, Metlink Victoria Pty Ltd provides discounted or special travel passes to eligible customers for use on the Victorian public transport network. This privacy policy relates to these travel passes. Personal information we collect In order to determine your eligibility for these travel passes and issue the relevant pass to you, it is necessary for us to collect personal information from you. This information usually includes your name, address, contact details, photo, type of pass you require and proof of eligibility for the relevant travel pass that you have applied for. How we use your personal information All of your personal information provided to us will be handled in accordance with the Metlink Privacy Policy. We will use the personal information you provide to us to determine your eligibility for a travel pass, issue a pass to you and later a myki card, to remind you of renewal dates for your pass, or to contact you in relation to your pass when reasonable. We may also use your personal information for any of the reasons set out in the Metlink Privacy Policy. Access to your personal information You may request access to any personal information that we hold about you in accordance with the Metlink Privacy Policy at any time. You may also request that any incorrect personal information that we hold about you is corrected in accordance with the Metlink Privacy Policy. This Travel Pass Privacy Policy is to be read in conjunction with the Metlink Privacy Policy. If you have any queries or complaints in relation to our use or collection of your personal information, please contact Metlink using our online feedback form, call 131 638 or mail your request to:
Metlink Privacy Officer |
