Central Pass Office
The Central Pass Office issues many of Victoria’s free travel passes and the War Widow / War Veteran Concession card.
|
Visit our free travel passes and concessions sections for more information on who to contact with your enquiry.
→ Contact details
Address: The Central Pass Office is conveniently located in Southern Cross Station at 99 Spencer Street in Docklands. Phone: 03 9619 1159 or 03 9619 1650 Email: [email protected] Fax: 03 9619 1490 Post: All correspondence in writing should be addressed to: |
Central Pass Office
Southern Cross Station
Mail Box 58
99 Spencer Street
Docklands
VIC 3008
If you are mailing an application form, please be sure to include all relevant information including the application forms and photographs where applicable and allow at least 10 working days for your new pass to be returned.
Opening hours |
Monday to Friday 8.30am to 5pm
The Central Pass Office is not open Saturdays, Sundays or Public Holidays.
→ Trading hours of the MetShop and Central Pass Office on the Australia Day public holiday
Replacing a travel pass |
The pass holder must advise the Metlink Central Pass Office as soon as possible if the Travel Pass is lost, stolen, non-operational or damaged, including if they become aware that the name or photograph is illegible. A free replacement Travel Pass will be issued.
Please note: A Statutory Declaration must be completed and submitted to the Metlink Central Pass Office for all lost or stolen travel passes.
A printable copy of the Statutory Declaration can be downloaded via the link below:
justice.vic.gov.au (link opens in a new window)
A Statutory Declaration must also be signed by an authorised person. A pharmacy is located at Southern Cross Station, on level one at the Collins Street end.
Please note: the pharmacist may be unable to sign Statutory Declarations between the busy period of 12pm and 2pm.
View the map below for details.
Map displaying location within Southern Cross Station |
|
 |
|
|
Travel pass privacy information |
Types of passes available
As part of its service to customers, Metlink Victoria Pty Ltd provides discounted or special travel passes to eligible customers for use on the Victorian public transport network. This privacy policy relates to these travel passes.
Personal information we collect
In order to determine your eligibility for these travel passes and issue the relevant pass to you, it is necessary for us to collect personal information from you. This information usually includes your name, address, contact details, photo, type of pass you require and proof of eligibility for the relevant travel pass that you have applied for.
How we use your personal information
All of your personal information provided to us will be handled in accordance with the Metlink Privacy Policy. We will use the personal information you provide to us to determine your eligibility for a travel pass, issue a pass to you and later a myki card, to remind you of renewal dates for your pass, or to contact you in relation to your pass when reasonable. We may also use your personal information for any of the reasons set out in the Metlink Privacy Policy.
Access to your personal information
You may request access to any personal information that we hold about you in accordance with the Metlink Privacy Policy at any time. You may also request that any incorrect personal information that we hold about you is corrected in accordance with the Metlink Privacy Policy.
This Travel Pass Privacy Policy is to be read in conjunction with the Metlink Privacy Policy. If you have any queries or complaints in relation to our use or collection of your personal information, please contact Metlink using our online feedback form, call 131 638 or mail your request to:
Metlink Privacy Officer
Metlink Melbourne
PO Box 4693
Melbourne VIC 3001