FAQs
Description
- Is all public transport accessible to passengers using mobility aids?
- How can I have a safer journey on public transport?
- If I use a wheelchair or mobility aid where should I wait on a train platform to obtain driver assistance and ramp access?
- How should I let the train driver (or V/Line conductor) know where I am going?
- Does my mobility aid need to be anchored when travelling on public transport?
- Are there any weight limitations when using a boarding device?
- Am I eligible for free or concession travel?
- How can I obtain information about accessible public transport?
1. Is all public transport accessible to passengers using mobility aids?
Not yet, but Melbourne’s public transport operators are working hard to improve access to all modes. All trains, low-floor buses with on-board ramps, and low-floor trams at platform stops are accessible. We recommend you plan your trip ahead as much as possible.
2. How can I have a safer journey on public transport?
By ensuring your mobility aid meets the mobility aid specifications and by planning your journey in advance.
3. If I use a wheelchair or mobility aid where should I wait on a train platform to obtain driver assistance and ramp access?
On a metropolitan platform, wait near where the front of the train stops to help ensure the driver can see you. This is marked with a yellow or white rectangle on the pavement. Note that sometimes a shorter train is used so the front could be more towards the middle of the platform. On a regional platform, wait in a prominent location as the conductor will assist you to board.
4. How should I let the train driver (or V/Line conductor) know where I am going?
To assist the driver in helping you get off where you need to, it is best to write your destination on a note which you can collect from the station office before you travel. If you are at an unstaffed station, you can use your own note. If you are travelling in a group, please call ahead to the station.
5. Does my mobility aid need to be anchored when travelling on public transport?
Most trains, trams and buses do not have specific anchoring points, however they do have allocated spaces for people using mobility aids which are marked with signage. You should ensure that your mobility aid has suitable braking that you can apply while travelling.
6. Are there any weight limitations when using a boarding device?
If you require assistance to access public transport, you must ensure that the total weight of yourself, your assistant and your mobility aid is less than 300kg. This is because the maximum weight capacity of a boarding device is 300kg.
7. Am I eligible for free or concession travel?
Information about free and concession travel is available from this website.
Passes are issued by the Central Pass Office, located at Southern Cross Station (phone: (03) 9619 1159).
8. How can I obtain information about accessible public transport?
For customers with hearing difficulties, we provide a TTY facility by calling (03) 9619 2727. Customers can call this number or 131 638 for more information on accessible travel nearest you.
Accessible transport information is also available from the Accessible Transport page and the Department of Transport website (opens in new window).
