War Veteran / War Widow concession card: FAQs
For more information about War Veteran/War Widow concession card, view War Veterans / War Widows.
War Veteran/War Widow concession card holders: frequently asked questions
- What does the myki concession card look like?
- When should I have received my new myki concession card?
- What travel entitlements do I receive with my myki concession card?
- When can I start using my new myki concession card?
- What changes will take place with the introduction of a new ticketing system in Victoria?
- What is myki?
- How do I use myki?
- Is it necessary for holders of the myki War Veteran / War Widow concession card to touch on and touch off?
- How do I load money onto my myki?
- What are myki readers?
- Where are myki readers located on buses, so I can touch on and touch off?
- Where are myki readers located on trams, so I can touch on and touch off?
- Where are myki readers located when I travel on metropolitan trains, so I can touch on and touch off?
- Where are myki readers located at V/Line stations, so I can touch on and touch off?
- What do I do if my myki concession card has incorrect details on it?
- Will my new myki War Veteran / War Widow concession card have an expiry date?
- How do family and friends obtain more information about how they will use myki?
- What happens if my myki concession card is lost or stolen?
- What happens if my myki concession card is defective and not working on the myki ticketing equipment?
1. What does the myki concession card look like?
Your new myki concession card is a green plastic durable card with a unique number, your photo and name and the letter “V”. The back of the card is green and has the myki logo.
You don’t have to carry separate photo identification and your new myki concession card will be programmed to only charge concession fares on public transport services in Victoria.
2. When should I have received my new myki concession card?
The Metlink Central Pass Office and the Transport Ticketing Authority issued new cards in July 2010.
If you did not receive it, please call the Metlink Central Pass Office on 9619 1159.
3. What travel entitlements do I receive with my myki concession card?
With myki your concession travel entitlements remain exactly the same. You can continue to purchase concession fares in Victoria on:
- metropolitan train, tram and bus services
- V/Line services
- regional town buses
- regional services that have a contract or service agreement with the Department of Transport
4. When can I start using my new myki concession card?
You can use your myki concession card now.
myki is available on metropolitan trains, trams and buses, regional buses in Ballarat, Bendigo, Geelong, Morwell, Traralgon, Moe, Seymour and Warragul, and on V/Line trains operating in Zone 1 + 2 to Melton and Sunbury.
myki will continue to be rolled out in stages. V/Line rail and coach services will begin operating with myki in later stages of the rollout. Visit myki.com.au for updates.
Until myki begins on V/Line, your myki concession card will be proof of your concession entitlement when purchasing a V/Line ticket.
5. What changes will take place with the introduction of a new ticketing system in Victoria?
While good maintenance regimes ensure Melbourne's current Metcard ticketing equipment is performing satisfactorily, the technology is becoming outdated and parts will start to become more expensive.
For the first time myki gives Victoria a single state-wide ticketing system allowing passengers to travel using one card.
myki is a durable, reusable smart card. It will replace the Metcard and V/Line ticketing systems as well as paper tickets on some regional bus services.
myki will cover metropolitan and V/Line services and regional town buses in Ballarat, Bendigo, Geelong, Morwell, Traralgon, Moe, Seymour and Warragul.
At the beginning of your trip you must touch your myki to the front of the myki reader. When you see a green light and hear two beeps you've touched on correctly. myki readers are located at train station entrances and by the doors of trams and buses.
At the end of each trip you must touch off your myki at the myki reader.
You don't need to insert the card into a validation machine like the Metcard system. When touching on or touching off your myki, the card needs to make contact with the myki reader close to the touch zone.
8. Is it necessary for holders of the myki War Veteran / War Widow concession card to touch on and touch off?
Yes, you must touch on and touch off to ensure you are charged the correct fare for your journey.
When myki is introduced on V/Line services, conductors will carry a hand-held device which they can use to check your myki concession card. Authorised Officers will carry a similar hand-held device to check your myki concession card if required.
9. How do I load money onto my myki?
At the moment you can only top up your myki:
- at card vending machines that are located at train stations, at some tram platform stops and some bus interchanges
- at the myki discovery centre located at Southern Cross station using the card vending machine
- at the Metshop – located at the Melbourne Town hall, corner of Swanston and Little Collins Streets
- by calling the myki call centre on 13 6954 (13 myki)
- on the myki website – myki.com.au (link opens in a new window)
- using auto top up – a direct payment from your bank (ring 13 6954 for more information)
- at the myki window at Flinders Street Station
- or with the bus driver in Ballarat, Bendigo, Geelong, Moe, Morwell, Seymour, Traralgon and Warragul.
When myki is fully rolled out you will also be able to top up your myki at the following places:
- Retailers – including 7 Eleven, some milk bars and newsagents
- Station ticket offices in metropolitan Melbourne
- On the bus with the driver in metropolitan Melbourne
- On the tram at the card vending machine
- V/Line Ticket Agents (when myki starts on V/Line).
myki readers are the devices which read the details contained in the microchip of your new myki concession card.
They have a touch zone area where your myki concession card is touched on and touched off.
They also have a visual indicator which will show the fare deducted and the balance on the myki card.
The touch zone area is located directly below the visual indicator area.
Once your myki concession card has been successfully touched on or touched off, you will hear two beeps and see a green light.
11. Where are myki readers located on buses, so I can touch on and touch off?
On buses with myki ticketing equipment myki readers are located on the pole near the driver at the entry door and beside the back door.
myki ticketing equipment is located on all metropolitan buses, some V/Line coaches (other V/Line coaches will have a hand held device that the driver will use to touch you on and off) and buses in Geelong, Ballarat, Bendigo, Moe, Morwell, Traralgon, Seymour and Warragul.
12. Where are myki readers located on trams, so I can touch on and touch off?
It is best to safely board the tram first, then touch on. There will be two myki readers attached to poles beside each door of the tram.
13. Where are myki readers located when I travel on metropolitan trains, so I can touch on and touch off?
When travelling on the metropolitan train network, myki readers at stations without barriers are located at the entry/exit area of the platform, where current validating equipment is located.
At train stations that have barriers, myki readers are located on the top right of the barrier.
During the move to myki, temporary myki readers will be on some barriers. These will be bright green and on the bottom left of the barrier.
Gates will open once your myki concession card has been successfully touched on or touched off.
Barriers will have sensors that ensure people have enough time to pass through safely.
14. Where are myki readers located at V/Line stations, so I can touch on and touch off?
myki readers will be located at the entry and exit points on V/Line train station platforms.
myki will continue to be rolled out in stages. V/Line rail and coach services will begin operating with myki in later stages of the rollout. Visit myki.com.au for updates.
You can use V/Line services until then by showing your card to V/Line staff.
With the introduction of myki, barriers will be installed on V/Line platforms at Southern Cross Station. The myki reader will be located on the top right of the barrier.
15. What do I do if my myki concession card has incorrect details on it?
If your myki contains incorrect information please contact the Metlink Central Pass Office on 9619 1159 or email [email protected] to arrange a new myki concession card.
16. Will my new myki concession card have an expiry date?
Your new myki concession card will expire in four years. The Metlink Central Pass Office will monitor this date and contact you when it is due for renewal.
17. How do family and friends obtain more information about how they will use myki?
There is a website for myki customers myki.com.au (link opens in a new window)
They can call the myki Call Centre on 13 6954 (13 myki).
They can visit the myki Discovery Centre located at Southern Cross Station. This is an interactive centre demonstrating all of the new ticketing equipment.
18. What happens if my myki concession card is lost or stolen?
Contact the Metlink Central Pass Office immediately on 9619 1159 and report your card lost or stolen. A stop will be put on your card so that no one will be able to use it.
You will need to supply a Statutory Declaration and a replacement myki concession card will be issued at a fee of $9.80.
19. What happens if my myki concession card is defective and not working on the myki ticketing equipment?
No fee applies if the card is defective (it can't be read on the myki reader) and the card has not been visibly damaged.
You will need to bring the card to the Metlink Central Pass Office at Southern Cross Station.
