Flinders Street Station
Flinders Street Station is the heart of Melbourne's rail network and the arrival and departure point for metropolitan train services.
The Premium Station is located on the corner of Flinders and Swanston streets in the central business district.
Over 100,000 people use Flinders Street Station each day. It is staffed from Monday to Sunday, from the first train to the last.
Also a popular tourist destination, the station was completed in 1910 and is Australia’s oldest train station.
The steps at the main entrance under the famous domed clock tower are a popular meeting place for Melburnians.
The station concourse is a ticketed area on the ground level. Lifts and escalators on the concourse lead down to the platforms.
Flinders Street Station has services and facilities to assist metropolitan and regional passengers.
Follow the links below for further information:
→ Facilities
→ Passenger information displays
→ Map of Flinders Street Station
→ Further information and contacts
Facilities
→ Travellers Aid Australia
→ Customer Information Centre
→ Police booth
→ Ticket machines
→ Other facilities
Travellers Aid Australia
Travellers Aid Australia centres offer support services and transport information for passengers, particularly those with special needs.
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Travellers Aid Australia at Flinders Street Station provides:
Staff can help with meals, personal care and internet access. For more information, see Travellers Aid Australia. |
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Customer Information Centre
Staff at the Customer Information Centre provide train service information including updates on service changes and platform and ticket information.
The centre provides a ‘human face’ and a personal level of service by meeting, greeting, welcoming and assisting customers passing through the concourse.
The Customer Information Centre is open daily from 7am – 7.30pm.
Police booth
A police booth is located on the concourse near the station’s Swanston Street entrance.
Although the police booth is not manned at all times, a strong police presence ensures the safety of passengers at the station.
Station staff located at ticket barriers and around the station can also provide assistance if necessary.
Ticket machines
A range of ticket machines are available at the station’s entrances and on the concourse.
Friendly customer service staff are available at the Flinders Street and Swanston Street entrances to help you with ticket enquiries.
Other facilities
ATMs and bathroom facilities, including a baby changing room, are located around the station.
Public telephones are available on the concourse and on most platforms.
Cafes, eateries and a newsagency and pharmacy are located on the concourse.
Passenger information displays
Passenger information displays are located around Flinders Street Station.
Check the information displays when you arrive at the station to see which platform your train is leaving from.
Map of Flinders Street Station
Further information and contacts
Travellers Aid Australia at Flinders Street Station
Phone: 9654 2600
Lost property office
Phone: 9610 7512
Feedback on metropolitan trains
Phone: 1800 69 63876 (6am – midnight daily)
