Travellers Aid Australia

Travellers Aid Australia centres offer support services and transport information for passengers, particularly those with special needs.

There are three Melbourne centres at Flinders Street Station, Southern Cross Station and City Village on Bourke Street.

See Travellers Aid Australia centres below for details about the location, services offered and operating hours of each centre.

 

For more information visit www.travellersaid.org.au (opens in a new window)

 

 

Travellers Aid Australia centres

  • Flinders Street Station
  • Southern Cross Station
  • City Village on Bourke Street
  • Visit a Travellers Aid Australia centre for information on getting around Melbourne.

     

     

     

     Travellers Aid Australia at Flinders Street Station

    Main Concourse, Flinders Street Station

    Corner of Flinders and Swanston streets
    Melbourne VIC 3000

    Phone: 9610 2030
    Email: [email protected]

    Open Sunday-Thursday 8am-8pm, Friday and Saturday 8am-10pm.

    The centres are a place to meet up with friends and family.

    Services:

    • experienced client support officers
    • personal care and meal assistance
    • fully accessible bathroom
    • grab rails, ceiling hoist, adult change table and commode
    • tourist information
    • comfortable lounge
    • television and microwave
    • mobility equipment hire
    • luggage storage
    • fully accessible
    • internet access.

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     Travellers Aid Australia at Southern Cross

    Main Concourse, Southern Cross Station
    99 Spencer Street
    Docklands VIC 3000

    Phone: 9670 2072
    Online: southerncrossstation.net.au
    Email: [email protected]

    Open 7am-10pm daily.

     

    Buggy transport at Southern Cross Station.

    Services:

    • experienced client support officers
    • personal care and meal assistance
    • tourist information
    • fully accessible bathroom
    • grab rails, ceiling hoist, adult change table and commode
    • fully accessible shower and rest rooms
    • television and microwave
    • mobility equipment hire
    • fully accessible
    • emergency relief support for people requiring immediate transport related assistance
    • internet access
    • mobility assistance around Southern Cross Station.

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     Travellers Aid Australia at City Village

    Level 3
    225 Bourke Street
    Melbourne VIC 3000

    Phone: 9654 2600

    Open Monday-Friday, 9am-5pm
    Closed on Saturdays and Sundays

    Services:

    • amenities
    • public transport information
    • luggage storage.

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