All V/Line stations are wheelchair-accessible. The conductor will help you board the train by placing a ramp between the platform and the carriage. Station staff are also available to help passengers with special needs.

Wheelchair-accessible toilets are on Sprinter and V/Locity trains, while limited accessible toilet facilities are on locomotive-hauled trains.

Some V/Line coaches are wheelchair-accessible.

Passengers taking wheelchairs or scooters on coaches must book 24 hours in advance. For information about mobility aid specifications (including wheelchairs, scooters or motorised vehicles), see mobility aids.

Space for passengers with disabilities on trains may be limited and passengers may be restricted to particular parts of the train.

For further information about travelling with a mobility aid or booking a seat on V/Line trains and coaches, call 136 196.

If you have difficulty carrying your luggage on board you can book your luggage through V/Line’s checked luggage service.

This is available on the Albury, Bairnsdale, Shepparton, Swan Hill and Warrnambool lines. Checked luggage will only be carried to stations beyond Seymour (Albury and Swan Hill services), Traralgon (Bairnsdale services), Eaglehawk (Swan Hill services) and Marshall (Warrnambool services).

Checked luggage must be booked at least 20 minutes prior to train departure. Checked luggage is automatically transferred to connecting V/Line coaches.

When checking in luggage, station or agency staff will give you the receipt portion of the luggage tag. You must present this tag to retreive your luggage.

If the checked luggage service is not available on your service, ask V/Line staff for help.

Regional bus services operate in Ballarat, Bendigo, Geelong, Moe, Morwell and Traralgon.

Some regional city routes operate with low-floor buses. In Ballarat, all services are wheelchair-accessible.

Passengers with disabilities should contact the relevant bus operator for information on which services are most suitable. See useful contacts.

For information about mobility aid specifications (including wheelchairs, scooters or motorised vehicles), see mobility aids.

For further information on accessible transport services, call 136 196.