All metropolitan trains are wheelchair-accessible. The driver will help you board the train by placing a ramp between the platform and the first door of the front carriage.

Passengers who need help boarding trains should wait on the platform near the front of the train. On a metropolitan platform, this is marked with a yellow or white rectangle on the pavement.

When you reach your destination station, the driver will use a ramp to help you off the train.

To help the driver, it is best to write your destination on a note. At Premium Stations you can get a note from the customer service centre before you travel. If you are at an unstaffed station, you can use your own note.

For information about mobility aid specifications (including wheelchairs, scooters or motorised vehicles), see mobility aids.

All metropolitan train stations (except Heyington Station) are wheelchair-accessible and Premium Stations have wheelchair accessible toilets. Some

Metropolitan stations have ramps to enter the station and platforms. However, some stations require people with a mobility aid to be assisted to access them.

There are lifts at stations including Box Hill, Boronia, Southern Cross, Dandenong, Flinders Street, Footscray, Laverton, North Melbourne, Nunawading, Watergardens and all underground City Loop stations.

If you are travelling in a group and travelling from a Premium Station, please call the station ahead of time. To access station numbers, see Premium Stations.

For further information on accessible transport services, call Metlink on 131 638.

All metropolitan trains are wheelchair-accessible. The driver will help you board the train by placing a ramp between the platform and the first door of the front carriage.