Accessible trains
All metropolitan trains are wheelchair-accessible via a manual ramp deployed by the driver from the front carriage.
Passengers who need assistance boarding trains should wait on the platform near the front of the train. On a metropolitan platform, this is marked with a yellow or white rectangle on the pavement.
When you reach your destination station, the driver will use a ramp to assist you off the train. It is best to write your destination on a note which you can collect from the station office before you travel. If you are at an unstaffed station, you can use your own note.
Accessible train stations
All metropolitan train stations are wheelchair-accessible and Premium Stations have wheelchair-accessible toilets.
Passengers requiring assistance from station staff at Premium Stations or travelling in large groups should phone Connex on
1800 700 105 in advance.
All train stations provide a ramp for wheelchairs to enter the station and platforms. Lifts are provided at Southern Cross (Spencer Street), Flinders Street, Box Hill, Dandenong, Boronia, Watergardens and all underground City Loop stations.
These lifts have low-level operating buttons and infra-red sensors to ensure the doors will not close against you.
Train station facilities
You can perform a search in the 'Maps stations stops' section of this website to find out what facilities are available at each of Melbourne's train stations.
