Customer service

Public Transport Victoria (PTV) is committed to delivering quality customer service and helping to improve your travel experience.

For up-to-date public transport information, view the information on this website, visit PTV Hub at Southern Cross Station or call 1800 800 007 (6am - midnight daily).

To receive public transport information in other languages, you can call the translated phone numbers. For more information, see information in other languages.

• Feedback and complaints: Public Transport Victoria welcomes your comments, questions, complaints and suggestions.

• PTV Hubs: There are four PTV Hubs located in Melbourne, Bendigo and Geelong where helpful staff will assist you with all your public transport needs.

• PTV call centre: Public Transport Victoria's call centre is open from 6am to midnight daily.

• Operator contacts: Contact details for the public transport operators: Metro, Yarra Trams, V/Line and metropolitan and regional bus operators.

• Reporting a railway crossing fault: Report a railway crossing fault in metropolitan Melbourne and regional Victoria.