If you have forgotten or misplaced personal belongings on a train, tram or bus service, you should immediately contact the operator for assistance.

Metropolitan trains

Connex operates Melbourne's train network. All lost property is held centrally at Flinders Street Station, Melbourne.

The Connex lost property office is open on weekdays, including public holidays, from 9am until 5pm. Please call (03) 9610 7512 to enquire about lost or found items.

Metropolitan trams

Yarra Trams operates Melbourne's tram network. If you have lost or found something while onboard a tram please call 1800 800 166 between 6.00am and 10.00pm.

It’s helpful if you can tell the customer service representative the route you were travelling on, the time you were travelling and even the tram number. This will assist in the retrieval of items.

Lost property is held at the tram depots for three months.

Metropolitan buses

Items found on board a bus are returned to the bus depot. Please contact the operator of your local bus service directly to organise pick-up of any lost items.
Phone numbers are available from the timetable pages or by clicking the link to the bus operator's web site.

Search for bus operator contact details by clicking here.

Regional services

For V/Line passengers, all lost property is held at Southern Cross Station (formerly Spencer Street Station). Please call (03) 9619 2588 to enquire or arrange collection of your personal items.