Safety Management System for Network Operations

Network Operations has a commitment to the highest possible standards in all operations, for employees, customers and other stakeholders and are currently working towards ISO certification in the following three areas:

  • ISO 9001 specifies the requirements for a quality management system where the capability to provide a product and or service that meets customer and regulatory mandates needs to be demonstrated;
  • ISO 14001 sets out the criteria for an environmental management system. Using ISO 14001:2004 can provide assurance to company management and employees as well as external stakeholders that environmental impact is being measured and improved.
  • ISO 18001 exists to help all kinds of organisations put in place demonstrably sound occupational health and safety performance. It is a widely recognised and popular occupational health and safety management system.

Quality policy

Network Operations is responsible for the governance of safe, reliable, and customer focused metropolitan and regional rail and bus services through our partnership with the train, tram and bus franchise operators, and our development of strategies for future operation of the network. We will work together to plan and deliver safe integrated, efficient and reliable public transport for Victoria by continually improving processes, and services, complying with all government, regulatory and legal requirements to ensure they consistently meet or exceed customer requirements.

Quality objectives are assessed and reviewed through our ‘Balanced Scorecard’ system ensuring continuous improvement.

Norman Gray AM, (then) Director Network Operations

Public Transport Victoria

Environmental policy

Purpose

This policy outlines the PTV strategy to minimise the impact of its activities on the environment.

Scope

This policy applies to all PTV Network Operations Division staff and their related activities.

Policy

PTV is committed in minimising the impact of its activities on the environment.

The key points of PTV’s strategy to achieve this are:

  • Minimise waste through efficient use of all materials and inputs.
  • Minimise emissions through the use of fleet vehicles where possible.
  • Promote recycling both internally and amongst its customers and suppliers.
  • Disposal of hardware in an environmentally sound manner where possible.
  • Encourage employee involvement through use of recycling bins.
  • Use sustainable or recycled products where possible.
  • Reduce risks from environmental, health or safety hazards for employees and others in the vicinity of our operations.
  • Manage the regulation of Public transport according to the relevant Legislation.
  • Meet or exceed environmental legislation relating to PTV.
  • Continually assess the environmental impact of all our operations
  • Include environmental considerations in all investment decisions.
  • Use an accredited program to offset the greenhouse gas emissions generated by our activities.

PTV Environmental Initiatives

Specific initiatives implemented and sustained at PTV include:

PTV is committed to developing annual action plans to ensure its environmental policy objectives are being met. PTV will annually review its performance to these objectives and make the results available.

Norman Gray AM, (then) Director Network Operations

Public Transport Victoria

Safety policy

Network Operations has a commitment to the highest possible standards of safety in all operations, free of all recognised hazards for its employees.

Our safety culture will promote:

  • accountability and responsibility for safe behaviour by individuals
  • the provision of adequate control of our health and safety risks arising from our work activities
  • an effective system to facilitate hazard identification, risk assessment and management
  • development and implementation of procedures for all activities that pose a risk
  • compliance with regulatory and company standards
  • review and revision of this policy as necessary at regular intervals
  • provision of emergency procedures

Goals:

  • shows the commitment of Network Operations management and workers to health and safety
  • aims to remove or reduce the risks to the health, safety and welfare of all workers, contractors and visitors, and anyone else who may be affected by our business operations
  • aims to ensure all work activities are done safely

Responsibilities:

Management is responsible for providing and maintaining:

  • a safe working environment
  • safe systems of work
  • plant and substances in safe condition
  • facilities for the welfare of all workers
  • any information, instruction, training and supervision needed to make sure that all workers are safe from injury and risks to their health

Employees are responsible for:

  • ensuring their own personal health and safety, and that of others in the workplace
  • complying with any reasonable directions (such as safe work procedures, wearing personal protective equipment) given by management for health and safety

We expect visitors and contractors to:

  • to uphold all procedures
  • comply with all policies ensuring a safe and memorable experience whilst in our workplace.
  • identify and support measures to eliminate or minimise unsafe conditions
  • assume personal responsibility for their own safety and for those of other colleagues by always operating in a safe and appropriate manner.

Norman Gray AM, (then) Director Network Operations

Public Transport Victoria